Privacy Policy
How Drone Ops Inc collects, uses, and protects your information.
1. Introduction
Drone Ops Inc ("Drone Ops Inc," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at droneopsinc.com (the "Site") or interact with our services (collectively, the "Services").
By using our Services, you consent to the practices described in this policy. If you do not agree, please do not access or use our Services.
2. Information We Collect
2.1 Information You Provide
- Contact Information: Name, email address, phone number, company name
- Form Submissions: Demo requests, contact inquiries, and any messages you send us
- Professional Information: Industry, company size, role, area of interest
2.2 Information Collected Automatically
- Device Information: Browser type, operating system, device model
- Usage Data: Pages visited, time spent, click patterns, referral source
- IP Address: Stored in hashed form for security purposes; not linked to your identity
- Cookies: Session cookies and consent preferences (see Section 7)
- Analytics Data: Google Analytics data including scroll depth and conversions (only collected with your consent)
2.3 Information from Third Parties
- Google reCAPTCHA: Risk scores to protect against bot abuse
3. How We Use Your Information
| Purpose | Legal Basis (GDPR) |
|---|---|
| Respond to demo requests and inquiries | Legitimate interest / Consent |
| Send transactional emails (confirmations, replies) | Legitimate interest |
| Improve our website and services | Legitimate interest |
| Prevent fraud and ensure security | Legitimate interest |
| Send marketing communications (with consent) | Consent |
| Comply with legal obligations | Legal obligation |
4. How We Share Your Information
We do not sell your personal information. We may share information with:
- GoHighLevel (CRM): Contact and lead information for customer relationship management
- Google Analytics: Anonymized usage data for website improvement (with your consent)
- Google reCAPTCHA: Device and interaction data for bot protection
- Amazon Web Services (AWS): Infrastructure provider; data processed and stored securely
- Law Enforcement: When required by law, subpoena, or legal process
5. Data Security
- Encryption in Transit: All data transmitted via HTTPS/TLS
- Encryption at Rest: Sensitive data encrypted using AES-256 via AWS KMS
- Access Controls: API keys and credentials stored in AWS Secrets Manager
- IP Hashing: IP addresses are hashed before storage; we cannot reverse them
- Audit Logging: All form submissions are logged for security monitoring
- Regular Review: Security practices reviewed and updated regularly
6. Data Retention
- Contact/CRM Data: Retained in GoHighLevel for as long as your account is active or as needed for business purposes
- Audit Logs: Retained for 90 days, then automatically deleted (DynamoDB TTL)
- Analytics Data: Retained per Google Analytics default settings (26 months)
- Email Communications: Retained for the duration of the business relationship
You may request deletion of your data at any time (see Section 8).
7. Cookies and Tracking
| Cookie/Technology | Type | Purpose |
|---|---|---|
| droneops_cookie_consent | Functional | Stores your cookie consent preference |
| Google Analytics (_ga, _gid) | Analytics | Website usage analysis (only with consent) |
| Google reCAPTCHA | Security | Bot detection and abuse prevention |
You can manage your cookie preferences at any time by clearing your browser cookies. Google Analytics is not loaded unless you explicitly accept analytics cookies.
8. Your Rights
8.1 All Users
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Opt-Out: Unsubscribe from marketing emails at any time
8.2 California Residents (CCPA/CPRA)
- Right to Know: What personal information we collect and how it’s used
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: We do not sell your personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising your rights
To exercise any of these rights, contact us at sales@droneopsinc.com.
8.3 EU/EEA Residents (GDPR)
- Right of access, rectification, erasure, restriction, portability, and objection
- Right to withdraw consent at any time
- Right to lodge a complaint with your local Data Protection Authority
Data Controller: Drone Ops Inc
Contact: sales@droneopsinc.com
9. Children’s Privacy
Our Services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at sales@droneopsinc.com.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent revision. Material changes will be communicated via email or a prominent notice on our Site.
12. Contact Us
- Email: sales@droneopsinc.com
- Website: droneopsinc.com/contact